At Riva Circle AG (“Riva”), we are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, process, store, and protect your personal data when you interact with us – in person, online, or through our services.​

Riva is a boutique fitness studio offering reformer Pilates in group classes, private sessions, and related services. This policy applies to all interactions with our brand, including via our website, app, email, and physical studios.

1. What information we collect

We may collect the following data when you use our services:​

• Personal details: name, email, phone number, address​
• Booking and payment info: class schedules, purchase history, billing details (via secure third-party processors)​
• Health-related info: if voluntarily for safety during classes (e. g. pregnancy, injuries) ​
• Technical data: IP address, device type, browser, cookies, website / app usage data​
• Communication data: emails, contact form submissions, survey / feedback responses​

2. How we use your information​

We process your personal data for the following purposes:​

• To manage bookings, memberships, and service delivery​
• To communicate with you (e.g. confirmations, changes, newsletters – with your consent)​
• To improve our services, platform usability, and customer experience​
• To ensure health and safety in our studios​
• To comply with legal and contractual obligations​

We only process your personal data when we have a valid legal basis, such as your consent, a contractual relationship, or our legitimate interests.

3. How we store and protect your data​

We store your data securely using encrypted systems and reputable third-party platforms. We apply both technical and organizational security measures to protect your data from unauthorized access, loss, or misuse.​

4. Third-party services

We may share personal data with carefully selected, contractually bound service providers, including:

• Manage bookings, memberships, and service delivery
• Booking systems
• Payment processors
• Email marketing tools (e.g. newsletters)

All providers are required to process data strictly on our instructions and in compliance with applicable data protection laws. We do not sell your personal data.

5. International data transfers

If your data is transferred to a country outside Switzerland or the EU (e. g. the United States), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or that transfers are limited to countries with recognized adequate protection.

6. Cookies and analytics

Our website uses cookies to provide core functionality and collect anonymous usage analytics (e.g. pages viewed, session duration). You may adjust your cookie preferences or withdraw consent at any time via your browser or cookie settings panel. When you first visit our website, we ask for your cookie preferences in line with transparency and consent principles.

7. Your rights

You have the right to:

• Access your personal data
• Request correction of incorrect or outdated data
• Request deletion of your data (“right to be forgotten”)
• Withdraw your consent at any time
• Object to data processing
• File a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC)

To exercise these rights, contact us at hello@riva-circle.com

8. Data retention

We retain personal data only for as long as necessary to fulfill the purposes stated above or as legally required (e. g. for accounting or compliance purposes).

9. Policy updates

We may update this Privacy Policy from time to time. Changes will be published on our website, with the date of the latest revision clearly indicated.